[Draft – confirm notice periods and any fees before launch.]
Rescheduling and cancelling
You can reschedule or cancel at any time using the link on your booking page. Free consultations can be cancelled without charge.
Your right to cancel
If you book online, you normally have 14 days to cancel under the Consumer Contracts Regulations. If you ask us to carry out the service within that period and then cancel, we may deduct a proportionate amount for work already done.
Refunds
Approved refunds are returned to the original payment method through our payment provider, usually within 5–10 working days. [Confirm late-cancellation / no-access policy.]