This notice explains how HN Energy Solutions Ltd ("HENSS", "we") uses your personal data. Controller: HN Energy Solutions Ltd, [Registered office address]. Contact: [Email address]. [ICO registration number]
What we collect
- Contact details you give us (name, email, phone, postcode, property address).
- Details about your property and the service you're interested in.
- Booking and payment status. Card details are handled by our payment provider; we never see or store them.
- Your marketing preference, which is optional and separate.
Why we use it (lawful bases)
- To respond to enquiries and provide services you request (contract / steps prior to contract).
- To keep business and tax records (legal obligation).
- To refer you to partners – only with your agreement.
- To send marketing – only if you opt in (consent). You can withdraw at any time.
Who we share it with
Our hosting, database and payment providers; partner installers you ask us to refer you to; and accreditation schemes or registers where legally required (for example, EPC lodgement). [List processors before launch.]
How long we keep it
[Retention periods to be confirmed – e.g. enquiries 2 years, customer records 6 years.]
Your rights
You can ask to access, correct, delete or restrict your data, object to processing, and complain to the Information Commissioner's Office (ico.org.uk).